Return & Refund Policy

How to Return an Item:

If your item arrives damaged, defective, incorrect in size, or different from the product image, you can return it hassle-free by sending it to: 2307 Newbold Ave, Bronx, NY 10462, USA

We strive to make the return and refund process as smooth as possible.

Return Guidelines:

– If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery to request a return or exchange. A prepaid shipping label will be provided.
– For all other returns or exchanges, contact us within 30 days. Items must be in their original condition, including packaging, tags, and accessories. You can initiate a return through our website or email.
– Please note: Personalized, custom, or final sale items are not eligible for returns or exchanges. Customers are responsible for return shipping costs for non-defective items.

Refund Process:

After receiving and inspecting your returned item, we will process your refund within 7-10 business days to your original payment method. You will receive an email confirmation once the refund has been issued.

For defective products beyond the 30-day return window, we provide repair or replacement options.

If you need to cancel an order, please do so within 6 hours of placing it. After this timeframe, cancellations cannot be processed, and production will proceed.

Delayed or Missing Refunds:

If your refund has not been received, please check your bank account, contact your credit card provider, or speak with your bank. If the issue persists, reach out to us via email at contact.blaxteeco@gmail.com.

Sale Items:

Only regularly priced items are eligible for refunds. Sale items are not refundable.

Exchanges:

We offer exchanges for defective or damaged products. Please contact us at contact.blaxteeco@gmail.com and send the item to 2307 Newbold Ave, Bronx, NY 10462, USA.

Gift Returns:

If the item was a gift, you will receive store credit equal to the return value. If the item was not marked as a gift, the refund will be issued to the original purchaser, who will be notified of the return.

Shipping for Returns:

To return an item, please send it to 2307 Newbold Ave, Bronx, NY 10462, USA. Return shipping costs are non-refundable. If the item is valued at over $75, we recommend using a trackable shipping service. Please ensure the item is securely packaged and includes the original invoice. Once received, we will process your refund or exchange.